Questions Fréquentes
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are your store prices listed?
A: All prices in our store are listed in U.S. Dollars (USD).
Q: Do you have physical stores or only an online shop?
A: We do not have physical stores yet. We currently sell exclusively online.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
International orders may be subject to import taxes, duties, and customs fees once the shipment reaches the destination country. We cannot predict the exact charges you may incur. For more information about your country’s customs policies, please contact your local customs office. All duties, taxes, and customs fees are the responsibility of the recipient. Your local carrier may also provide information on accepted payment methods for these charges.
Q: Do I need to sign for the delivery?
A: No, a signature is not required for delivery.
Q: Where do you ship products from?
A: We ship from our warehouses located in the United States, the United Kingdom, Singapore, or China. We work directly with reliable suppliers around the world, allowing us to pass savings on to our customers and offer exceptional products at highly competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 3 business days to process and ship your order.
Q: What is the estimated delivery time (ETA)?
A: Depending on your location, delivery may take 7 to 30 days. Rest assured, we will send you your tracking number as soon as your order has been shipped.
Q: How can I return or exchange my item?
A: We strongly believe in the quality of our products. That’s why we offer a risk‑free 30‑day money‑back guarantee (excluding return shipping fees).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange it (your choice) within 30 days, no questions asked.
Please contact us by email at (email) first, and we will provide you with the correct return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We do not provide return shipping labels.
⚠️ Any return sent to us without prior contact with our customer service team will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your inbox within 24 hours after payment. Please check your spam or junk folder as it may have been filtered there.
Q: What if I want to cancel my order?
A: Most orders are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message through the “Contact Us” page as soon as possible.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message through the “Contact Us” page and our team will assist you.